@font-face{font-family:Geist;font-style:normal;font-weight:100 900;font-display:swap;src:url(../media/fef07dbb0973bf53-s.3p2_lha1f2xer.woff2)format("woff2");unicode-range:U+460-52F,U+1C80-1C8A,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Geist;font-style:normal;font-weight:100 900;font-display:swap;src:url(../media/8a480f0b521d4e75-s.1qq4vpdcun5oj.woff2)format("woff2");unicode-range:U+301,U+400-45F,U+490-491,U+4B0-4B1,U+2116}@font-face{font-family:Geist;font-style:normal;font-weight:100 900;font-display:swap;src:url(../media/53b9e256198e5412-s.390ncx5urfkfu.woff2)format("woff2");unicode-range:U+102-103,U+110-111,U+128-129,U+168-169,U+1A0-1A1,U+1AF-1B0,U+300-301,U+303-304,U+308-309,U+323,U+329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Geist;font-style:normal;font-weight:100 900;font-display:swap;src:url(../media/7178b3e590c64307-s.21jp631_3pja2.woff2)format("woff2");unicode-range:U+100-2BA,U+2BD-2C5,U+2C7-2CC,U+2CE-2D7,U+2DD-2FF,U+304,U+308,U+329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Geist;font-style:normal;font-weight:100 900;font-display:swap;src:url(../media/caa3a2e1cccd8315-s.p.0wgildi0cnwt9.woff2)format("woff2");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Geist Fallback;src:local(Arial);ascent-override:95.94%;descent-override:28.16%;line-gap-override:0.0%;size-adjust:104.76%}.geist_a71539c9-module__T19VSG__className{font-family:Geist,Geist Fallback;font-style:normal}.geist_a71539c9-module__T19VSG__variable{--font-geist-sans:"Geist", "Geist Fallback"}
@font-face{font-family:Geist Mono;font-style:normal;font-weight:100 900;font-display:swap;src:url(../media/5ce348bf30bf5439-s.31988l_ccedte.woff2)format("woff2");unicode-range:U+460-52F,U+1C80-1C8A,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Geist Mono;font-style:normal;font-weight:100 900;font-display:swap;src:url(../media/4fa387ec64143e14-s.2tuy5pz7dlieh.woff2)format("woff2");unicode-range:U+301,U+400-45F,U+490-491,U+4B0-4B1,U+2116}@font-face{font-family:Geist Mono;font-style:normal;font-weight:100 900;font-display:swap;src:url(../media/6306c77e7c8268e4-s.2dbetqa9o8jxf.woff2)format("woff2");unicode-range:U+2000-2001,U+2004-2008,U+200A,U+23B8-23BD,U+2500-259F}@font-face{font-family:Geist Mono;font-style:normal;font-weight:100 900;font-display:swap;src:url(../media/7d817b4c03b0c5f1-s.1uyisp29ctx0d.woff2)format("woff2");unicode-range:U+102-103,U+110-111,U+128-129,U+168-169,U+1A0-1A1,U+1AF-1B0,U+300-301,U+303-304,U+308-309,U+323,U+329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Geist Mono;font-style:normal;font-weight:100 900;font-display:swap;src:url(../media/bbc41e54d2fcbd21-s.1rgnod-3esatf.woff2)format("woff2");unicode-range:U+100-2BA,U+2BD-2C5,U+2C7-2CC,U+2CE-2D7,U+2DD-2FF,U+304,U+308,U+329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Geist Mono;font-style:normal;font-weight:100 900;font-display:swap;src:url(../media/797e433ab948586e-s.p.0r6juujl39pe6.woff2)format("woff2");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Geist Mono Fallback;src:local(Arial);ascent-override:74.67%;descent-override:21.92%;line-gap-override:0.0%;size-adjust:134.59%}.geist_mono_8d43a2aa-module__8Li5zG__className{font-family:Geist Mono,Geist Mono Fallback;font-style:normal}.geist_mono_8d43a2aa-module__8Li5zG__variable{--font-geist-mono:"Geist Mono", "Geist Mono Fallback"}
*{box-sizing:border-box;margin:0;padding:0}:root{--primary-color:#6366f1;--primary-hover:#4f46e5;--secondary-color:#10b981;--accent-color:#f59e0b;--background:#f9fafb;--surface:#fff;--text-primary:#111827;--text-secondary:#6b7280;--border:#e5e7eb;--user-message:#eef2ff;--assistant-message:#f3f4f6;--shadow:0 1px 3px 0 #0000001a;--shadow-lg:0 10px 15px -3px #0000001a;--code-bg:#1f2937;--success:#10b981;--error:#ef4444;--warning:#f59e0b}[data-theme=dark]{--primary-color:#818cf8;--primary-hover:#6366f1;--secondary-color:#34d399;--accent-color:#fbbf24;--background:#111827;--surface:#1f2937;--text-primary:#f9fafb;--text-secondary:#9ca3af;--border:#374151;--user-message:#312e81;--assistant-message:#374151;--shadow:0 1px 3px 0 #0000004d;--shadow-lg:0 10px 15px -3px #0006;--code-bg:#0d1117}body{background:var(--background);color:var(--text-primary);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;line-height:1.6;transition:background .3s,color .3s}.navigation{background:var(--surface);border-bottom:1px solid var(--border);box-shadow:var(--shadow);justify-content:space-between;align-items:center;padding:.75rem 2rem;display:flex}.nav-logo{color:var(--primary-color);align-items:center;gap:1rem;font-size:1.25rem;font-weight:700;display:flex}.harness-logo-link{align-items:center;text-decoration:none;transition:all .2s;display:flex}.harness-logo-link:hover{opacity:.8;transform:translateY(-1px)}.harness-logo-text{color:var(--text-primary);letter-spacing:-.02em;background:linear-gradient(135deg,#0092d1 0%,#00b8d9 100%);-webkit-text-fill-color:transparent;-webkit-background-clip:text;background-clip:text;font-size:1.35rem;font-weight:700}[data-theme=dark] .harness-logo-text{background:linear-gradient(135deg,#3cbbf1 0%,#00d9ff 100%);-webkit-text-fill-color:transparent;-webkit-background-clip:text;background-clip:text}.nav-divider{color:var(--border);font-size:1.5rem;font-weight:300}.nav-app-name{color:var(--primary-color);align-items:center;gap:.5rem;display:flex}.nav-links{align-items:center;gap:2rem;display:flex}.nav-link{color:var(--text-secondary);border-radius:8px;padding:.5rem 1rem;font-weight:500;text-decoration:none;transition:all .2s}.nav-link:hover,.nav-link.active{color:var(--primary-color);background:#6366f11a}.user-info{border-left:1px solid var(--border);align-items:center;gap:1rem;padding-left:1rem;display:flex}.user-email{color:var(--text-secondary);font-size:.9rem}.container{flex-direction:column;max-width:1400px;height:calc(100vh - 60px);margin:0 auto;padding:1rem;display:flex}header{background:linear-gradient(135deg, var(--primary-color), var(--secondary-color));box-shadow:var(--shadow-lg);color:#fff;border-radius:16px;justify-content:space-between;align-items:center;margin-bottom:1rem;padding:1.5rem 2rem;display:flex}.header-left{flex:1}h1{align-items:center;gap:.5rem;margin-bottom:.5rem;font-size:2rem;font-weight:700;display:flex}.subtitle{opacity:.95;font-size:.95rem}.header-actions{align-items:center;gap:.75rem;display:flex}.icon-btn{cursor:pointer;color:#fff;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#fff3;border:none;border-radius:8px;justify-content:center;align-items:center;padding:.6rem;font-size:1.2rem;transition:all .2s;display:flex}.icon-btn:hover{background:#ffffff4d;transform:scale(1.05)}.chat-container{background:var(--surface);box-shadow:var(--shadow-lg);border-radius:16px;flex-direction:column;flex:1;transition:background .3s;display:flex;overflow:hidden}.messages{scroll-behavior:smooth;flex:1;padding:1.5rem;overflow-y:auto}.messages::-webkit-scrollbar{width:8px}.messages::-webkit-scrollbar-track{background:var(--background);border-radius:4px}.messages::-webkit-scrollbar-thumb{background:var(--border);border-radius:4px}.messages::-webkit-scrollbar-thumb:hover{background:var(--text-secondary)}.message{margin-bottom:1.5rem;animation:.3s ease-out slideIn}@keyframes slideIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.message-header{align-items:center;margin-bottom:.75rem;display:flex}.message-avatar{width:36px;height:36px;box-shadow:var(--shadow);border-radius:50%;justify-content:center;align-items:center;margin-right:.75rem;font-size:1rem;font-weight:600;display:flex}.user-avatar{background:linear-gradient(135deg, var(--primary-color), var(--primary-hover));color:#fff}.assistant-avatar{background:linear-gradient(135deg, var(--secondary-color), #059669);color:#fff}.message-role{font-size:.95rem;font-weight:600}.message-time{color:var(--text-secondary);margin-left:auto;font-size:.75rem}.message-actions{gap:.25rem;margin-left:.5rem;display:flex}.message-action-btn{border:1px solid var(--border);cursor:pointer;color:var(--text-secondary);background:0 0;border-radius:4px;padding:.25rem .5rem;font-size:.75rem;transition:all .2s}.message-action-btn:hover{background:var(--background);color:var(--text-primary);border-color:var(--primary-color)}.message-content{background:var(--user-message);border-radius:12px;margin-left:48px;padding:1.25rem;transition:background .3s}.message.assistant .message-content{background:var(--assistant-message)}.message-content pre{background:var(--code-bg);border-radius:8px;margin:.5rem 0;padding:1rem;position:relative;overflow-x:auto}.message-content code{font-family:Monaco,Menlo,Courier New,monospace;font-size:.9rem}.message-content p,.message-content ul,.message-content ol{margin:.5rem 0}.message-content strong{color:var(--text-primary);font-weight:600}.message-content a{color:var(--primary-color);text-decoration:none}.message-content a:hover{text-decoration:underline}.copy-code-btn{color:#fff;cursor:pointer;background:#ffffff1a;border:1px solid #fff3;border-radius:4px;padding:.25rem .5rem;font-size:.75rem;transition:all .2s;position:absolute;top:.5rem;right:.5rem}.copy-code-btn:hover{background:#fff3}.citations{margin-top:1rem;margin-left:48px}.citations-header{background:var(--background);border:1px solid var(--border);cursor:pointer;border-radius:8px 8px 0 0;align-items:center;gap:.5rem;padding:.75rem;transition:all .2s;display:flex}.citations-header:hover{background:var(--surface)}.citations-title{color:var(--text-secondary);flex:1;font-size:.875rem;font-weight:600}.citations-count{background:var(--primary-color);color:#fff;border-radius:12px;padding:.125rem .5rem;font-size:.75rem}.citations-toggle{transition:transform .2s}.citations-toggle.open{transform:rotate(180deg)}.citations-content{border:1px solid var(--border);opacity:0;border-top:none;border-radius:0 0 8px 8px;max-height:0;transition:all .3s;overflow:hidden}.citations-content.expanded{opacity:1;max-height:500px}.citation{background:var(--surface);border-bottom:1px solid var(--border);padding:.75rem;font-size:.875rem;transition:background .2s}.citation:last-child{border-bottom:none}.citation:hover{background:var(--background)}.citation-header{align-items:center;gap:.5rem;margin-bottom:.5rem;display:flex}.citation-number{background:var(--primary-color);color:#fff;border-radius:50%;justify-content:center;align-items:center;width:24px;height:24px;font-size:.75rem;font-weight:600;display:inline-flex}.citation-file{color:var(--text-primary);flex:1;font-weight:500}.citation-score{color:var(--text-secondary);font-size:.75rem}.citation-text{color:var(--text-secondary);font-size:.85rem;line-height:1.5}.ticket-info{border:1px solid var(--border);border-radius:8px;margin-top:1rem;margin-left:48px;overflow:hidden}.ticket-info-header{background:var(--background);color:var(--text-secondary);padding:.75rem;font-size:.875rem;font-weight:600}.ticket-info-content{background:var(--surface);padding:.75rem}.ticket-info-row{gap:.5rem;margin-bottom:.5rem;font-size:.875rem;display:flex}.ticket-info-row:last-child{margin-bottom:0}.ticket-info-row strong{color:var(--text-secondary);min-width:80px}.ticket-status{border-radius:12px;padding:.125rem .5rem;font-size:.75rem;font-weight:600;display:inline-block}.ticket-status.new,.ticket-status.open{color:#1e40af;background:#dbeafe}[data-theme=dark] .ticket-status.new,[data-theme=dark] .ticket-status.open{color:#93c5fd;background:#1e3a8a}.ticket-status.pending{color:#92400e;background:#fef3c7}[data-theme=dark] .ticket-status.pending{color:#fcd34d;background:#78350f}.ticket-status.solved,.ticket-status.closed{color:#065f46;background:#d1fae5}[data-theme=dark] .ticket-status.solved,[data-theme=dark] .ticket-status.closed{color:#6ee7b7;background:#064e3b}.feedback-container{align-items:center;gap:.5rem;margin-top:.75rem;margin-left:48px;padding:.5rem 0;display:flex}.feedback-label{color:var(--text-secondary);font-size:.875rem;font-weight:500}.feedback-buttons{gap:.5rem;display:flex}.feedback-btn{border:2px solid var(--border);background:var(--surface);cursor:pointer;border-radius:6px;align-items:center;gap:.25rem;padding:.5rem .75rem;font-size:.875rem;transition:all .2s;display:flex}.feedback-btn:hover{border-color:var(--primary-color);background:var(--background)}.feedback-btn.active.positive{border-color:var(--secondary-color);color:var(--secondary-color);background:#d1fae5}[data-theme=dark] .feedback-btn.active.positive{background:#064e3b}.feedback-btn.active.negative{color:#ef4444;background:#fee2e2;border-color:#ef4444}[data-theme=dark] .feedback-btn.active.negative{background:#7f1d1d}.feedback-btn:disabled{opacity:.5;cursor:not-allowed}.typing-indicator{margin-bottom:1.5rem;margin-left:48px;display:none}.typing-indicator.active{display:block}.typing-dots{gap:4px;display:inline-flex}.typing-dot{background:var(--text-secondary);border-radius:50%;width:8px;height:8px;animation:1.4s infinite typing}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}@keyframes typing{0%,60%,to{opacity:.7;transform:translateY(0)}30%{opacity:1;transform:translateY(-10px)}}.input-container{border-top:1px solid var(--border);background:var(--background);padding:1.5rem;transition:background .3s}.input-type-selector{gap:.5rem;margin-bottom:1rem;display:flex}.input-type-btn{border:2px solid var(--border);background:var(--surface);cursor:pointer;color:var(--text-primary);border-radius:8px;flex:1;padding:.5rem 1rem;font-size:.875rem;font-weight:500;transition:all .2s}.input-type-btn.active{border-color:var(--primary-color);background:var(--user-message);color:var(--primary-color)}.input-type-btn:hover:not(.active){border-color:var(--primary-color)}.input-wrapper{gap:.75rem;display:flex}#messageInput{border:2px solid var(--border);resize:none;background:var(--surface);color:var(--text-primary);border-radius:12px;flex:1;min-height:56px;max-height:200px;padding:1rem 1.25rem;font-family:inherit;font-size:1rem;transition:all .2s}#messageInput:focus{border-color:var(--primary-color);outline:none;box-shadow:0 0 0 3px #6366f11a}#sendButton{background:linear-gradient(135deg, var(--primary-color), var(--primary-hover));color:#fff;cursor:pointer;box-shadow:var(--shadow);border:none;border-radius:12px;padding:1rem 2rem;font-size:1rem;font-weight:600;transition:all .2s}#sendButton:hover:not(:disabled){box-shadow:var(--shadow-lg);transform:translateY(-2px)}#sendButton:disabled{opacity:.5;cursor:not-allowed}.input-hint{color:var(--text-secondary);text-align:center;margin-top:.5rem;font-size:.75rem}.empty-state{text-align:center;color:var(--text-secondary);padding:4rem 2rem}.empty-state h2{color:var(--text-primary);margin-bottom:.5rem;font-size:2rem}.empty-state p{margin-bottom:2rem;font-size:1rem}.examples{grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:1rem;max-width:900px;margin-top:2rem;margin-left:auto;margin-right:auto;display:grid}.example-card{background:var(--surface);border:2px solid var(--border);cursor:pointer;text-align:left;border-radius:12px;padding:1.25rem;transition:all .3s}.example-card:hover{border-color:var(--primary-color);box-shadow:var(--shadow-lg);transform:translateY(-4px)}.example-card h3{color:var(--text-primary);align-items:center;gap:.5rem;margin-bottom:.5rem;font-size:1rem;font-weight:600;display:flex}.example-card p{color:var(--text-secondary);font-size:.85rem}.toast{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow-lg);z-index:1000;border-radius:8px;padding:1rem 1.5rem;animation:.3s ease-out slideUp;display:none;position:fixed;bottom:2rem;right:2rem}.toast.show{display:block}@keyframes slideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}@media (max-width:768px){.container{padding:.5rem}header{flex-direction:column;gap:1rem;padding:1rem}h1{font-size:1.5rem}.header-actions{justify-content:center;width:100%}.input-type-selector{flex-direction:column}.examples{grid-template-columns:1fr}.message-content,.citations,.feedback-container{margin-left:0}}.content-grid{grid-template-columns:1fr 1fr;gap:2rem;margin-bottom:2rem;display:grid}.card{background:var(--surface);box-shadow:var(--shadow);border-radius:12px;padding:1.5rem;transition:background .3s}.card-title{color:var(--text-primary);margin-bottom:1rem;font-size:1.25rem;font-weight:600}.form-group{margin-bottom:1.5rem}label{color:var(--text-primary);margin-bottom:.5rem;font-weight:500;display:block}input[type=text],input[type=number],input[type=email],select{border:1px solid var(--border);background:var(--surface);width:100%;color:var(--text-primary);border-radius:8px;padding:.75rem;font-size:1rem;transition:border-color .2s}input:focus,select:focus{border-color:var(--primary-color);outline:none}.btn{cursor:pointer;border:none;border-radius:8px;align-items:center;gap:.5rem;padding:.75rem 1.5rem;font-size:1rem;font-weight:500;transition:all .2s;display:inline-flex}.btn-primary{background:var(--primary-color);color:#fff}.btn-primary:hover:not(:disabled){background:var(--primary-hover);box-shadow:var(--shadow-lg);transform:translateY(-1px)}.btn-primary:disabled{background:var(--text-secondary);cursor:not-allowed;transform:none}.btn-secondary{background:var(--surface);color:var(--text-primary);border:1px solid var(--border)}.btn-secondary:hover{background:var(--background)}.alert{border-radius:8px;align-items:start;gap:.75rem;margin-bottom:1rem;padding:1rem;display:flex}.alert-success{border:1px solid var(--success);color:var(--success);background:#10b9811a}.alert-error{border:1px solid var(--error);color:var(--error);background:#ef44441a}.alert-warning{border:1px solid var(--warning);color:var(--warning);background:#f59e0b1a}.loading{border:3px solid #ffffff4d;border-top-color:#fff;border-radius:50%;width:20px;height:20px;animation:1s linear infinite spin;display:inline-block}@keyframes spin{to{transform:rotate(360deg)}}.full-width{grid-column:1/-1}.tabs{border-bottom:1px solid var(--border);gap:.5rem;margin-bottom:1rem;display:flex}.tab{cursor:pointer;color:var(--text-secondary);background:0 0;border:none;border-bottom:2px solid #0000;padding:.75rem 1.5rem;font-weight:500;transition:all .2s}.tab:hover{color:var(--primary-color)}.tab.active{color:var(--primary-color);border-bottom-color:var(--primary-color)}.tab-content{display:none}.tab-content.active{display:block}textarea{resize:vertical;border:1px solid var(--border);background:var(--surface);width:100%;min-height:400px;color:var(--text-primary);border-radius:8px;padding:.75rem;font-family:Courier New,monospace;font-size:1rem}textarea:focus{border-color:var(--primary-color);outline:none}.preview-content{border:1px solid var(--border);background:var(--surface);border-radius:8px;min-height:400px;padding:1rem}.duplicate-warning{border:2px solid var(--error);background:#ef44441a;border-radius:12px;margin-bottom:1rem;padding:1.5rem}.duplicate-warning h3{color:var(--error);margin-bottom:1rem}.similarity-score{background:var(--surface);border-radius:8px;margin-bottom:1rem;padding:1rem}.score-bar{background:var(--border);border-radius:4px;height:8px;margin-top:.5rem;overflow:hidden}.score-fill{background:var(--error);height:100%;transition:width .3s}.product-badge{background:var(--primary-color);color:#fff;border-radius:12px;padding:.25rem .75rem;font-size:.85rem;font-weight:500;display:inline-block}.stats{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1rem;margin-top:1rem;display:grid}.stat-card{background:var(--background);text-align:center;border-radius:8px;padding:1rem}.stat-value{color:var(--primary-color);font-size:1.5rem;font-weight:700}.stat-label{color:var(--text-secondary);margin-top:.25rem;font-size:.9rem}.hidden{display:none}pre{background:var(--background);border-radius:8px;padding:1rem;overflow-x:auto}code{font-family:Courier New,monospace;font-size:.9rem}@media (max-width:768px){.content-grid{grid-template-columns:1fr}}.toast{background:var(--surface);border:1px solid var(--border);color:var(--text-primary);align-items:center;display:flex;position:relative}.toast-success{border-color:var(--success);color:var(--success);background:#10b9811a}.toast-error{border-color:var(--error);color:var(--error);background:#ef44441a}.toast-warning{border-color:var(--warning);color:var(--warning);background:#f59e0b1a}.toast-info{border-color:var(--primary-color);color:var(--primary-color);background:#6366f11a}@keyframes slideDown{0%{opacity:1;transform:translateY(0)}to{opacity:0;transform:translateY(20px)}}.ticket-list{flex-direction:column;gap:.75rem;max-height:500px;padding-right:.5rem;display:flex;overflow-y:auto}.ticket-list::-webkit-scrollbar{width:6px}.ticket-list::-webkit-scrollbar-track{background:var(--background);border-radius:3px}.ticket-list::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}.ticket-list::-webkit-scrollbar-thumb:hover{background:var(--text-secondary)}.ticket-card-wrapper{flex-direction:column;gap:0;display:flex}.ticket-card{border:2px solid var(--border);background:var(--surface);border-radius:8px;padding:1rem;transition:all .2s}.ticket-card:hover{border-color:var(--primary-color);box-shadow:var(--shadow)}.ticket-card-header{justify-content:space-between;align-items:center;margin-bottom:.5rem;display:flex}.ticket-id{color:var(--primary-color);font-size:.9rem;font-weight:600}.ticket-status-badge{color:#fff;text-transform:uppercase;border-radius:12px;padding:.25rem .75rem;font-size:.75rem;font-weight:600}.ticket-card-subject{color:var(--text-primary);margin-bottom:.5rem;font-size:.95rem;font-weight:500;line-height:1.4}.ticket-card-date{color:var(--text-secondary);font-size:.8rem}.ticket-card-actions{border-top:1px solid var(--border);gap:.75rem;margin-top:1rem;padding-top:1rem;display:flex}.btn-sm{padding:.5rem 1rem;font-size:.875rem}.ticket-faq-results{background:var(--background);border:2px solid var(--primary-color);border-top:none;border-radius:0 0 8px 8px;margin-top:-8px;padding:1.5rem;animation:.3s ease-out expandDown}@keyframes expandDown{0%{opacity:0;max-height:0;padding-top:0;padding-bottom:0}to{opacity:1;max-height:2000px;padding-top:1.5rem;padding-bottom:1.5rem}}.pagination{background:var(--surface);border:1px solid var(--border);border-radius:8px;justify-content:space-between;align-items:center;gap:1rem;margin-top:1.5rem;padding:1rem;display:flex}.pagination-info{text-align:center;flex-direction:column;align-items:center;gap:.25rem;font-weight:500;display:flex}.pagination .btn{min-width:120px}.pagination .btn:disabled{opacity:.5;cursor:not-allowed}.faq-step{margin-bottom:2rem;animation:.3s ease-out slideIn}.step-header{align-items:center;gap:1rem;margin-bottom:1.5rem;display:flex}.step-number{background:var(--primary-color);color:#fff;width:40px;height:40px;box-shadow:var(--shadow);border-radius:50%;justify-content:center;align-items:center;font-size:1.25rem;font-weight:700;display:flex}.step-title{color:var(--text-primary);margin:0;font-size:1.5rem;font-weight:600}.selected-ticket-info{background:var(--user-message);border:2px solid var(--primary-color);border-radius:12px;margin-bottom:1.5rem;padding:1.25rem}.selected-ticket-header{justify-content:space-between;align-items:center;margin-bottom:.75rem;display:flex}.selected-ticket-id{color:var(--primary-color);font-size:1.1rem;font-weight:700}.selected-ticket-status{background:var(--success);color:#fff;text-transform:uppercase;border-radius:12px;padding:.25rem .75rem;font-size:.75rem;font-weight:600}.selected-ticket-subject{color:var(--text-primary);font-size:1rem;font-weight:500;line-height:1.5}@media (max-width:1024px){.faq-step{margin-bottom:1.5rem}.step-header{margin-bottom:1rem}}